some personal some history in employment
Account Services Interview Questions
131,536 account services interview questions shared by candidates
Are you okay cold-calling all day?
what you think is important for the position?
what do you think is the role of CSR like more of sales or customer service?
Regular interview. Describe yourself, what do you see yourself in next 5 years? How do you know about CSR? Why should we hire you and etc. No particular hard questions. And "sell me this pen"
WHy do you want ot work for GEICO?
Who do you voice your concerns to about the CSR manager or branch manager ?
Scenario questions, typing test, phone assessment of role playing that tests the level of customer service, and a computer test that tests the ability to multitask and navigate screens while handling a call
sell me this pen
What are you currently doing? Why you want this position? Biggest weakness? After spending an hour filling out their online assessment, then taking the time to set up a phone screen, you would think this company would put more emphasis on having a genuine concersation.
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