Have you ever had to deal with a difficult customer and, if so, how did you handle it?
Account Support Interview Questions
441 account support interview questions shared by candidates
There really is no special way to prepare for the interview. You should be self aware, know your strengths and weaknesses and be able to talk about relevant experience for the role which you are applying. Outside of the normal research you should be doing, be sure to check out Youtube :) The questions were a mix of personality and work related. One of the questions I remember- How would your friends describe you?
Tell us about a difficult customer you had to deal with and how you handled the situation?
- What are your salary expectations. - Tell me about your recent work experience in detail.
1. Tell me about a time you had to deal with the difficult situation and how did you overcame? 2. Tell me a time when you had to earn someone’s trust? 3. Tell me a time when a customer didn’t communicate right and what problem did it cause? 4. Tell me a time when you had to deliver bad news to customer and how did they react? 5. What is a mac address 6. What is a MER tool 7. What can you do with quries
Can you teach common sense or are you just born with it?
Do you have any experience or knowledge with cellphones, and if yes, which ones? Android, Apple, Windows, Blackberry, etc...?
None. Pass the test and be friendly to the interviewer then you are hired!
Basic questions without any brain teasers or tricky ones.
How does your profesional experience relate to this role?
Viewing 121 - 130 interview questions