Tell me about a time you were put in a difficult situation and how you went about it.
Account Support Interview Questions
441 account support interview questions shared by candidates
there was alot of customer service based questions
All questions were McAfee product question Especially ePO.
Tell us about your experience in similar roles.
Do you have any previous experience working in a call center?
What is the difference between sympathy and empathy and can you please give me an example of each in a sentence?
have you ever dealt with an irate customer and how did you handle it?
Are you available all the time including nights/weekends/holidays?
Strengths and weaknesses, how my friends would describe me
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
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