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Accounts Interview Questions
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Q. Tell me something about yourself?
name a time when you were doing a project and then it was shifted to something else? what was the new something else? what did you do ? and what was the outcome?
The Director of Sales asked how I would approach my day and the behaviors/processes I would use in order to accomplish my goals.
tell me about your regular day
First role play is individual. The scenario is that you are a rep for B.C and you're at a trade show. You have to present yourself to a new hotel with the objective of getting them to use B.C as their OTA. They currently use a competitor. The key here is to ASK QUESTIONS. As many as you can think of. Don't do what I did and start throwing facts and figures at them. Establish their market and strategy first and apply the facts accordingly. Who is their ideal customer (holiday makers or corporate), what is their main focus (filled rooms of just mere footfall). I couldn't stop talking (and this is why I wasn't hired). As they finish up, try hard to get a meeting scheduled to come and see them at a later date. Be pushy. I wasn't.
Tell me about yourself and what is your understanding being a call center agent
Over the phone Vanessa asked how would you rate your self 1-10 on managing skills.
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