How did you handle your most difficult customer?
Adjuster Interview Questions
6,013 adjuster interview questions shared by candidates
Tell me about a time a customer told you no first and you were able to convince him to say yes?
Name a time you had to adapt to change
Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome.
Late shift gets increase in wage. Will get additional 10% per hour from 6pm to 12am and additional 15% from 12am to 1am. I am scheduled to work 2pm to 12pm. Between 2pm and 6pm I make $12 per hour. What will i make per hour between 6pm and 12am?
They were very interested in how I handled the customer experience.
I put a few different examples above. Prep yourself for experiences with multi tasking, demanding customers, miscommunication, time management, etc (lots of great examples from others on here)
Live interview: identify a time where you saw or found a discrepancy and how did you recitfy it? Why progressive and why this position? How do you stay organized, name a time when this work and a time when it didn’t.
Star Format Questions Can be found on YOUTUBE
Video Interview: 1. Tell us why you want work at at Progressive and why this role is a good fit for you. 2. Please briefly describe your work history, including reasons for leaving each position. In addition, please tell me why you're interested in joining Progressive and why you think this role would be a good fit for you. 3. What specific steps do you take to effectively prioritize your tasks and ensure all aspects of the task or project are executed accurately? Tell me about a time this approach ensured your work stayed organized. 4. Tell me about a time when you gathered information from multiple sources to solve a problem. Describe the situation, the steps you took to gather information, and the outcome. 5. Tell me about a time when there was a misunderstanding between you and a customer and you were unable to meet their expectations. ow were you able to solve their problem in a way that exceeded their expectations? 6. Tell me about a situation when you had to adapt to a substantial process or system change you encountered while working on an assignment at work or during college. 7. Think about a time when you needed to learn something new in order to accomplish a task at work or during college. Please describe the situation, your actions, and the outcome. 1. Why do you want to work at Progressive? Why this role? 2. How do you see this as part of your career trajectory? 3. Work history: oldest to most recent. 4. How do you stay organized? 5. Time when you were unable to finish all tasks at work? 6. Tell about a time when you moved too quickly? 7. Tell about a time when you negotiated? 8. Time when you were unhappy at your work? Doesn’t have to be STAR format.
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