Advanced Technical Support Representative Interview Questions

1,952 advanced technical support representative interview questions shared by candidates

1. Screening Round / Managerial Round - In this round questions about my experience, my likes-dislikes, strengths, my reason to join this company, some situational questions based on my experience like how will i handle conflicts at my workplace etc were asked 2. Logical Test + Personality test: In this round, i had been given a logical test, in which i had to solve around 30 questions in 15 mins. Then i had been given a personality test, wherein i was asked about what kind of person i am, my strengths, my weaknesses. I had to select best option out of multiple options. 3. HR Round - In this there was a detailed analysis conducted on the personality test that i had given. Most important answers of mine were selected like "I am confident person who can handle multiple tasks and is comfortable working in a team as well as independently". And further i was asked to explain why is it so and give some examples where i played such kind of a multi-tasking role. And then i was informed that i am selected for this role and was asked for certain documents for background verification.
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Advanced Technical Tester

Interviewed at DSB

3.9
Jan 10, 2019

1. Screening Round / Managerial Round - In this round questions about my experience, my likes-dislikes, strengths, my reason to join this company, some situational questions based on my experience like how will i handle conflicts at my workplace etc were asked 2. Logical Test + Personality test: In this round, i had been given a logical test, in which i had to solve around 30 questions in 15 mins. Then i had been given a personality test, wherein i was asked about what kind of person i am, my strengths, my weaknesses. I had to select best option out of multiple options. 3. HR Round - In this there was a detailed analysis conducted on the personality test that i had given. Most important answers of mine were selected like "I am confident person who can handle multiple tasks and is comfortable working in a team as well as independently". And further i was asked to explain why is it so and give some examples where i played such kind of a multi-tasking role. And then i was informed that i am selected for this role and was asked for certain documents for background verification.

Typical interview questions relating to relative previous experience and qualifications. A few questions such as "Describe a time that you received memorably good customer service," and "Describe a time that you received memorably poor customer service," etc.
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Advanced Repair Agent

Interviewed at Geek Squad

3.6
Mar 13, 2017

Typical interview questions relating to relative previous experience and qualifications. A few questions such as "Describe a time that you received memorably good customer service," and "Describe a time that you received memorably poor customer service," etc.

The most technical question I got was "How would you explain to your grandmother that her hard drive is going bad?". Other than that, I had a couple of questions along the lines of, "How would you deal with a coworker who isn't performing adequately?" and other similar nonsense.
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Advanced Repair Agent

Interviewed at Geek Squad

3.6
Jan 12, 2016

The most technical question I got was "How would you explain to your grandmother that her hard drive is going bad?". Other than that, I had a couple of questions along the lines of, "How would you deal with a coworker who isn't performing adequately?" and other similar nonsense.

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