Sometimes as an initial enquiries adviser, you get to take calls from applicants that are distressed of being told that they aren't able to be assessed as an adoptive parent or maybe they're highly upset, can you just talk about how you would deal with a distressed parent?
What is your understanding of what the initial enquiries advisor is?
How do you work under stress?
Describe a situation where you had to influence a customer and change their way of thinking (can't remember the exact wording, but to this effect)
How would you handle a customer who you believe is stealing.
Where am I based? Can I do an internet speed test?
Do you know what do we do as customer adviser
Could you please describe a time when you successfully gave honest feedback, in an attempt to help and support a colleague, customer, or client?
A time when you’ve had to persuade a challenging customer
Why did you apply for the role and why Reed specifically
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