Pretty much all behavioral questions. The recruiter provided some more information about the position itself.
Agent Des Operations Interview Questions
334 agent des operations interview questions shared by candidates
Tell me about a time you had a conflict between work and your personal life. How did you handle it?
Name a time you had to deal with an irate customer, and how you handled it.
What would you do if you seen someone snatch an item in plain view and walk out of the store?
how have you dealt with an upset customer, how do you de escalate the situation?
Why Southwest Airlines.
Why Southwest?
Can you introduce yourself ?
How would you explain to someone who is unfamiliar with computers what a virus is?
Previous experience and willingness to work in weekends and night shifts
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