What is Event Management? What is CI ? What is CMDB (Configuration Management Database? What are the two types of Problem Managements ? What is the difference between Major and Critical incidents ? What are your BAU (Business as usual) activities everyday ? How do you troubleshoot an incident, when it occurs ? What information is required by the incident manager ?
Very practical and job oriented questions
Life Cycle of an Incident
What relevant experience do you have that could benefit for the role you have applied for?
How would you handle a customer that was upset that an incident occurred?
How do you handle difficult people?
How would you prioritize your workload during times of high call volume?
Differentiate between IDS and IPS
What is DNS? What does it do?
Tell me about your daily work.
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