Simple questions
Applecare Interview Questions
352 applecare interview questions shared by candidates
Role play
What experience do you have with Apple Products?
What can you bring to the group?
What email server would you recommend to a customer who wanted to sync their email accounts between their iPhone and their iPad?
Pretend I'm a grandmother who's trying to send photos to her grandchild with her new iPad. I will call you, you answer the phone in your best customer service voice and guide me through the process.
How to solve a link not playing a video for someone.
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
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