One of the questions in the assessment required analysing a table of monthly performance metrics and identifying which two metrics appeared to be related. The table provided the following data: Month Calls/Hour CS Score Job Sat. Esc. Res. 1 12,135 88 84 7 86 2 11,557 89 82 9 85 3 13,550 86 88 11 90 4 14,056 94 81 10 83 5 10,552 85 90 13 92 6 11,599 92 92 8 93 The question was: "Which two metrics appear to be related?" The multiple-choice options were: Calls per hour and escalations Escalations and resolutions Customer service score and escalations Customer service score and resolutions Job satisfaction and resolutions To solve the question, you needed to observe patterns in the table. For example, when Resolutions (Res.) increased, Job Satisfaction (Job Sat.) also tended to rise, suggesting a correlation between these two metrics. This question tested your ability to identify patterns, interpret data, and draw logical conclusions based on numerical evidence.
