Centre interview - questions about your history of work and some situation questions. Also had to complete a role play where you had to ‘sell’ a gym membership. Assessment day - a presentation about yourself, a role play of selling a free trial to someone, a situation task, a maths and English test and some general getting to know you interview questions.
How would you deal with a member of staff finding work difficult?
What did you learn in your last job that would be useful to this positions
On the centre interview you will be asked to perform a role play where you sell a fictional gym membership to a customer (your interviewer) in a shopping centre. The goal is not to get the customer to sign up to the gym then and there, but to book in a free trial session where they can come and have a look around your fictional gym. The exercise is essentially a direct 'metaphor' for what you will be doing as an Explore AD, for want of a better word. Explore spend a lot of time in shopping centres and other marketing points, meeting parents and encouraging them to sign up to free trial sessions where they are shown around a tuition centre. The gym exercise is all about building rapport with the customer. You could have the greatest gym in the world but if the customer doesn't like you as a person, then they're not going to bother coming to your gym. So get chatting with the customer - where are they from? How's their day going? Treat them like you would anyone else you're meeting for the first time! Eventually you can move the conversation to the gym. Really try and get to the bottom of what they are after in a gym. For instance, in my interview the customer wasn't bothered about weights or classes, they simply enjoyed running and wanted to get a bit better at it. It's a fictional gym so you might find yourself making things up about it on the spot - as long as it's realistic and addresses the customer's need then great! Basically, the customer is buying into you, not the gym. Ten minutes spent getting to know them as a person is a much better than ten minutes spent spouting about how brilliant your gym is. When it comes to the Assessment Day, you will do a role play where you sell a trial day at an Explore centre. They're looking for your ability, put simply, to make the customer like you. Ask questions about the customer, their day, their kids, what their kids like doing, how they're finding parenting... if they like you as a person they're more inclined to book a trial session! What ultimately cost me was not getting to know the customer enough, launching straight into 'I'm from Explore Learning, and we do this, this, this, and that'. If they don't like you , they won't trust you, and certainly won't bother coming to a free trial!
Why Explore Learning?
Why do you want to work for Explore Learning?
Describe a time when a team scenario did not encountered problems, and what did you do to solve this?
What would you do if you heard a member of staff make a racist comment, how would you deal with a child who was distracted / misbehaving without losing the attention of other children, how would you go about promoting Explore Learning.
What would you do if a colleague wasn't showing the commitment you would expect them to?
How would you cope with the hours and demands of the position?
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