Associate Agent Interview Questions

45,503 associate agent interview questions shared by candidates

I was asked about the exact dates of my last employment. Well, I didn't know the EXACT fate, and didn't have my resume in front of me, and the lady made me feel stupid because I didn't know the exact day, although I know she could have known I was close enough since she had my info in front of her!!
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Customer Service Agent

Interviewed at Delta Air Lines

4.2
Sep 5, 2014

I was asked about the exact dates of my last employment. Well, I didn't know the EXACT fate, and didn't have my resume in front of me, and the lady made me feel stupid because I didn't know the exact day, although I know she could have known I was close enough since she had my info in front of her!!

I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience which Administration/Executive assistance from my side and relating it to the question being asked which are mostly relating to Sales. It's not easy to connect to such, so it took me awhile to organize my thoughts before answering...but during the course of interview, i was interrupted many times by the interviewer, that i need to answer faster and that i need to be brief in my answers. The fact remains, it's not easy to connect administration experience to sales experience with consideration to it's actions, solution and outcome.
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Email Support Agent

Interviewed at Convergys

2.9
Aug 14, 2014

I was asked to relate all my answers based on my actual experience identifying the Action, Solution and Outcome.. The difficult part is to answer a subjective question from your actual experience which Administration/Executive assistance from my side and relating it to the question being asked which are mostly relating to Sales. It's not easy to connect to such, so it took me awhile to organize my thoughts before answering...but during the course of interview, i was interrupted many times by the interviewer, that i need to answer faster and that i need to be brief in my answers. The fact remains, it's not easy to connect administration experience to sales experience with consideration to it's actions, solution and outcome.

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