This excersie is to assess your level of written English (spelling, grammar) as well as your ability to write an email response to a customer (email style). Scenario: You are working as a customer service representative in Banking Online Support and receive the following email from a customer. Please respond in an email to the customer providing assistance with the query. Customer Name: Jon Smith Email: john.smith@apple.com Support Subject: Account and Billing Issue: Can not log in Comments: Hi Bank Support, I cannot log in to my online Banking Account. Can you please help me?