Explain what you did when you had a difficult customer?
Attendant Interview Questions
27,187 attendant interview questions shared by candidates
Why do you think you can be good at this job?
The video interview was pretty standard. They ask you five or six timed questions. Topics include: handling a difficult situation, what does customer service mean to you, are you willing to relocate, why do you want to become a FA etc....
You are on a flight, and the senior FA approaches you and tells you that you are not selling enough because you are talking too much. How do you handle this?
How do you deal with difficult people?
Do you have a criminal record?.
Had some confusion with introduction, just introduced myself went into my spiel of my customer service experience and how has it prepared me.
Two passengers are getting into an argument because one passenger is complaining about a reclined seat hurting their legs, what would you do?
Give us an example of a choice you made to go above and beyond what was needed to satisfy a customer. What was the situation? What actions did you take and what were the results?
Name a time you went over and above?
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