The most difficult is the role play scenario. It lasts about an hour and is set up as if you are actually on the job. The scenario tests how well you respond to several tasks to handle (paperwork) while customers are calling and people are walking in and out. It also tests how well you respond to upset customers and negotiating on prices with repair facilities.
The strangest question was one about the job taking you into dangerous places and what would you do. Why do you want to work here?
Why do you feel like you would be a good fit?
Tell me a time when you went above and beyond for a customer
Describe a time where you were you improved a process at your job.
Tell me about a time you had a difficult customer and how did you deal with the situation.
Lots of behavioral interview questions
Describe a time when someone asked you to break the rules. What did you do?
Tell me of a time where you failed at helping a customer?
Honestly, there weren't any difficult questions that were asked
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