Tell us about a time where you had to work with a difficult customer. What did you do and what was the outcome?
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Name a time you had a situation where you made a positive outcome? Are you willing to attend a two weeks training in CT? Are you willing to work 8-5pm MON-FRI?
The most difficult part was spending an hour in the rain in a tow yard assessing vehicle damages in front of two managers.
Is this position something you would be interested in (pre interview)
Why do you want to work forTravelers?
Star
What is the hardest situation that you have encountered at any work place? How do you deal with a difficult situation? What are your downfalls, in other words negative attributes. How to handle a difficult situation.
Name a time you have to deliver bad news to a customer..
Tell us about a time when you had a problem with a long-standing process and what actions you took to address it. Tell us about a time when a customer had expectations that you could not meet and how you handled the situation. Tell us about a time when you didn't know the answer to a customer's question and how you handled it. What makes you want to work for Liberty Mutual specifically? What qualifications do you have for this role? What do you know about our company? Why are you leaving your current role, or why did you leave your most recent one?
All STAR questions with the exception of two where you’re given a scenario and asked how you would handle the scenario.
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