They showed us an image of blocks in different formations with letters on it and with each letter block we had to figure out how many other blocks were touching it.
Auto Service Manager Interview Questions
1,875 auto service manager interview questions shared by candidates
Basic interview, tell us about your experience ect
Was I willing to be away from home and my family for three months of training?
They asked for something that I have done in the past to go above and beyond expectations in order to appease a customer
What did you not like about your other job?
Describe a specific interaction with an upset customer and how did you handle it?
Think of a time you had to deal with a difficult customer, how did you handle it.
The scenario is the most difficult, they're looking for people who can't handle the negative interaction, ie where the person freezes up, shows frustration/confusion, or outright gets upset.
Based on photos of a damaged vehicle I was asked what i felt needed to be addressed in an estimate
Did I have any retail experience..?
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