The most important questions are scenario based. You are given a scenario and then given a few minutes to think through your response, then graded on how well your prioritize the customers, integrated coaching of the associate, and resolve the overall conflict.
Normal questions. Nothing unexpected.
How would you handle an irate customer?
What is the previous work for me, why i choose this position, am i willing to talk to a customer
Have you ever washed a dog before?
Tell me about a time you had to deal with a difficult customer and how did you handle it? Describe a time when you had to provide exception customer service to a customer.
Not applicable! None were asked!
It really wasn't That kind of interview.
How do you handle stressful situations? What tactics do you use to make sure that your self care and mental health are being taken care of?
Very simple questions. Tell me about your experience? Why did you leave ???
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