Skip to contentSkip to footer

Booking Assistant Interview Questions

Salaries
Interviews

325 booking assistant interview questions shared by candidates

Role play a telephone call, READ THE SCRIPT EXACTLY EVERY TIME UNDER NO EXCEPTIONS, HARSH PENALTIES INCLUDING TERMINATION AND EXCLUSION FROM HIRING. Read from the Blue Script, the Best Western City Search, begin role play. ONLY THE BLUE SCRIPT. Q=The candidate, A=The interviewer Q.Good afternoon, thank you for calling the reservation desk, which city are you booking the Best Western hotel stay at? A. Branson Missouri Q. Is that the Branson West or Branson Missouri location? A. Branson West. Q. Are you checking in tomorrow? A. Yes and leaving this Monday. Q. Is it your family or yourself? A. Family Q. Sharing one room or two rooms? A. Two rooms Q. We have you checking in Friday and departing Monday, two adults and two children in one room is that correct? A. That's correct. You're supposed to click the child and misc discounts to determine if kids can stay free in a separate room (THEY CAN) since the interviewer is being so cheap to stuff four people into a single room with just one bed.
avatar

Inbound Sales/Booking Agent

Interviewed at Corporate Technologies Advantage

3.8★
Sep 5, 2016

Role play a telephone call, READ THE SCRIPT EXACTLY EVERY TIME UNDER NO EXCEPTIONS, HARSH PENALTIES INCLUDING TERMINATION AND EXCLUSION FROM HIRING. Read from the Blue Script, the Best Western City Search, begin role play. ONLY THE BLUE SCRIPT. Q=The candidate, A=The interviewer Q.Good afternoon, thank you for calling the reservation desk, which city are you booking the Best Western hotel stay at? A. Branson Missouri Q. Is that the Branson West or Branson Missouri location? A. Branson West. Q. Are you checking in tomorrow? A. Yes and leaving this Monday. Q. Is it your family or yourself? A. Family Q. Sharing one room or two rooms? A. Two rooms Q. We have you checking in Friday and departing Monday, two adults and two children in one room is that correct? A. That's correct. You're supposed to click the child and misc discounts to determine if kids can stay free in a separate room (THEY CAN) since the interviewer is being so cheap to stuff four people into a single room with just one bed.

Describe a time when you had to go above and beyond for a customer? How to you handle stress at work? Describe a time you needed to learn a new skill and the amount of time it took you and what you gained from the experience? Tell me about a situation where you had a negative experience with a client and were able to turn it around to provide excellent customer service?
avatar

Hotel Booking Agent

Interviewed at Cloud5

2.9★
Jul 11, 2022

Describe a time when you had to go above and beyond for a customer? How to you handle stress at work? Describe a time you needed to learn a new skill and the amount of time it took you and what you gained from the experience? Tell me about a situation where you had a negative experience with a client and were able to turn it around to provide excellent customer service?

Viewing 1 - 10 interview questions

Glassdoor has 325 interview questions and reports from Booking assistant interviews. Prepare for your interview. Get hired. Love your job.