They were pretty straight forward with the questions, the one that sticks out as unusual is a question where they asked a specific time I went above and beyond for a customer at a former job. It wasn't hard to answer because I worked in customer service for a while.
Basic "What would you do" in a particular situation questions. How would you handle a customer who was upset about...
Why do you want to work for Edward Jones? What do you think about the phillosophy and structure set up at Edward Jones?
Give me an example of when you had to anticipate a problem and what was the outcome?
Basic sales/leadership type questions. Will hire without banking experience.
The questions asked were average, not as difficult as I expected
I cant remember a difficult question
Describe a time you you dealt with an irate customer.
What is your prior experience working in insurance? What level are your office skills? What is your proficiency with Microsoft Office? Describe a difficult situation/ problem with a client and the steps you took to resolve the issue(s).
Standard question about your overall knowledge and business acumen. That is only part or the process, its really about you personally fitting into the family culture this company believes so strongly in. Be prepared, dress professional and be yourself. If it's meant to be you'll do well.
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