They mostly asked questions about previous experience and knowledge about the industry. To prepare, id recommend learning the basics about the company, and trading in the market, as well as preparing some examples of when you provided good customer service in the past.
If I could make collection calls.
Name a time where the outcome wasn't what you expected
Tell me about a time you worked through a difficult customer situation
Why Schwab?
What makes you want to take on a difficult internship like this?
Give me an example when you overcame an difficult situation.
What do you think this job entails?
Talk us through your sales process and specifically what does that looks like?
How have you resolved a conflict with a customer at you previous job?
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