Tell me about yourself? Why do you want to work at Barnes & Noble? How do you think your past experience would help you in this position? What customer service experience do you have?
Cafe Manager Interview Questions
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Wanted to know what specifically I thought I needed to learn to be able to be successful in the position
Why do you want to work here?
Why do you want to work for Barnes and Noble?
What qualifies you for this job?
The basics: about me, about my resume, why I wanted to work at Barnes and Noble. The most important questions he asked seemed to gauge my customer service skills (what would I do in a bad situation with a customer) and my general demeanor (can I handle stress? etc).
Describe an instance where I had to take charge of a hairy situation. What specifics did I do to remedy the situation.
They made a lot of fuss about me having a degree, and assumed that I was going to be arrogant or pushy about things because of it. They asked over and over again what my experience in food services/customer service actually was, when it was clearly demonstrated on my resume with 3 different positions spanning a total of 6 years. Even after I finished describing my experience, they still would not let go of why someone with a degree was seeking a part-time job in their store, and told me flat out that my "education would not get me a raise", which is something I never brought up!
No difficult question
What is your favorite drink from the cafe?
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