She asked me about what is empathy .
Call Center Agent Interview Questions
2,421 call center agent interview questions shared by candidates
Do you have customer service experience? Are you available to work 5 days a week which include one day on the weekend? Is the salary + commission reasonable? Skills Test: If I need 25% more ppl to work during the day and currently there are 473 agent that work this time, how many agents will be working total after the 25% increase?
Personable questions since the job is selling yourself over the phone and being able to build rapport.
What would you do if a customer was being abrasive or rude to you?
How do u handle pressure ?
what I wanted to achieve with in the company
How did you find out about this company.
How comfortable would you be in attending weekly mass and bible study
Where do you see your self in 5 years.
How would you deal with a difficult call/patient?
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