Basically about previous work experience and there is a role-playing part. Both are pretty easy.
Call Center Customer Representative Interview Questions
9,808 call center customer representative interview questions shared by candidates
So is the only reason you want to work here to get tour foot in the door? Tell me what type of experience you have.
behavioral questions, customer service questions, what if customer is upset, how do you deal with difficult situations, weakness, strength, how would you react etc.
How would you handle an irate caller.
I had to read a pre-scripted paragraph they read scripts
think of a time where you're dealing with an irate customer, how did you handle the situation?
Why work for Robert Half
Made you do a typing test it wasn't really them asking questions it was a test online.
Quais eram os pontos fortes
Did I have experience in call center?
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