Describe a time when you went out of your way to help a customer. Have you ever gotten negative feedback and what did you do? Will you need time off during training (They don't offer this, so if you say yes you are out)? Have you ever had a conflict with a co worker? Have you ever had an escalated customer/What did you do? What is your best/worst quality? Can you sit for extended periods of time?
Where do you see yourself in the next 5 years?
I was told that I could not have any unnatural hair color
Tell me about a time your ethics were challenged in a previous job.
Why did I choose CCI?
They asked me why I applied for the position at CCI?
What is customer care in general
She asked me about my work experience
They asked why I left where I was working before and chose CCI
A customer was late making a payment but has been a valued customer with citi for 25 years how would you handle this situation.
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