Call Center Operator Interview Questions

2,534 call center operator interview questions shared by candidates

Why do you want to work here? What is your experience in Customer Service? Have you ever worked an at-home job? Have you ever worked for a call center before? What hours are you willing to work? They will ask if you are a team player?
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Call Center Agent

Interviewed at ACD Direct

3
May 27, 2023

Why do you want to work here? What is your experience in Customer Service? Have you ever worked an at-home job? Have you ever worked for a call center before? What hours are you willing to work? They will ask if you are a team player?

The interview is basic and easy. But you have to call first and leave a message with your best phone voice. Also, they want you to be expressive and smile a lot. It's business casual, but they're big on new hires speaking in a friendly tone. Keep your energy high and stay positive. For me, the toughest question was how long I intended to work there, and it came up at the start and finish of the in-person interview with the call center manager. They have concerns about high turnover, but I had concerns about it being "at-will" and I needed the money.
avatar

Call Center Agent

Interviewed at EZLinks Golf

3.2
Aug 12, 2012

The interview is basic and easy. But you have to call first and leave a message with your best phone voice. Also, they want you to be expressive and smile a lot. It's business casual, but they're big on new hires speaking in a friendly tone. Keep your energy high and stay positive. For me, the toughest question was how long I intended to work there, and it came up at the start and finish of the in-person interview with the call center manager. They have concerns about high turnover, but I had concerns about it being "at-will" and I needed the money.

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