Call Center Representative Interview Questions

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Tell me a detailed example of a time that you came across a difficult or escalating situation at work. Details as if your interviewer was a fly on the wall. What happened, how did you react, how was it resolved?
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MSR-CALL CENTER

Interviewed at Navy Federal Credit Union

3.6
Dec 23, 2021

Tell me a detailed example of a time that you came across a difficult or escalating situation at work. Details as if your interviewer was a fly on the wall. What happened, how did you react, how was it resolved?

Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?
Jan 4, 2014

Unexpected: I was asked if I was not asked any question I had hoped they would ask? Difficult - Technical question regarding my experience with systems asked by someone who did not have the knowledge. how to answer without making them look bad?

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