O que você faria se um cliente te ligasse em uma situação de desespero.
Call Center Representative Interview Questions
9,806 call center representative interview questions shared by candidates
Tell us about yourself and your resume
She asked me about what is empathy .
Do you have customer service experience? Are you available to work 5 days a week which include one day on the weekend? Is the salary + commission reasonable? Skills Test: If I need 25% more ppl to work during the day and currently there are 473 agent that work this time, how many agents will be working total after the 25% increase?
What shift can you work?
Personable questions since the job is selling yourself over the phone and being able to build rapport.
How would you describe yourself?
You obviously tend to earn a higher income then what we can offer, why do you want to work here?
What would you do if a customer was being abrasive or rude to you?
On the application it asked what salary I was looking for. I put my desired pay rate in the box and as soon as the interviewer saw it said that the job starts at $9/hr. Who can survive off that?
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