how do you deal with irate customers?
Call Center Representative Interview Questions
9,807 call center representative interview questions shared by candidates
Você tem conhecimentos sobre produtos financeiros?
How do you feel you'd handle a high volume of calls?
¿Si una persona quiere comprar un colchón de (x cualidad), cual le recomendarías?
She asked me what software was I familiar with
Just behavioral questions, really. "What did you do when work was difficult...." "How do you handle stress....." Basic, simple stuff.
Give me an example of a mistake you have made at work and how you dealt with it? Give an example of how you have helped others developed. Give an example of how you have adapted to change
Describe a time you dealt with an irate/angry/upset customer and how did you handle it.
Experiência negativa no atendimento e o que fiz para reverter
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