There was a literal spelling test.
Call Centre Customer Representative Interview Questions
689 call centre customer representative interview questions shared by candidates
What is your take on great customer service.
Introduce you self? Then very basic questions like hobbies
Why would you like to work in public sector? Provide an example of situation where you made a mistake and how you handled it.
The sales pitch, always difficult when it's on the spot!
They asked me questions about my values and about a time I have failed at something. These are the two questions that stuck out as they really made me think and reflect.
About previous employment, about difficult customers, about background. About career aspirations,
Do you lie? Why? Do you think this is good?
How I solved an issue with a difficult customer.
Only ask you to describe/go through the pre submitted competencies, before giving their opinion
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