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Call Centre Manager Interview Questions
689 call centre manager interview questions shared by candidates
Can you tell me about yourself
strengths and weaknesses. compentencies and attributes were asked.
The most difficult thing to do was the role play. No difficult questions were asked, but the hardest part of it was pretending to be a customer/adviser without knowing fully company policies or procedures.
Introduce yourself.
Do I have experience If I would ever leave once I've gotten the job Am I aware and okay with regards to the shifts Where do I see myself within 3 months Am I ready for being put in customer service or I'm sales
"Tell something about yourself"
how will you adapt to change
Educational background, Professional qualifications (If there is), career plans.
How would you deal with a difficult client?
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