-I was asked in French what I would do if a client didn’t speak English or French to try to communicate with them. -Name 3 types of non-emergency housing situations might a client call you about and how would you handle it. -Name 3 types of emergency housing situations a client may call you about and how you would handle it.
Call Centre Operator Interview Questions
22 call centre operator interview questions shared by candidates
name a time when you were under pressure. Why were you under pressure, how did you handle/cope in the situation and what was the end result eg. did you need to ask for help etc.
How will I cope with doing the same tasks day after day?
how i overcame past challenges
No interview. It was an assessment you need to pass
Tell us about yourself How do you ensure accuracy How do you ensure you stay organised whilst working from home What’s your version of excellent customer service What have you done that was above and beyond What can you tell us about VCGS? How do you ensure you maintain a positive team environment What kind of management style are you looking for
What's your name?
Why would you like to work in public sector? Provide an example of situation where you made a mistake and how you handled it.
Do you lie? Why? Do you think this is good?
Only ask you to describe/go through the pre submitted competencies, before giving their opinion
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