Call Centre Operator Interview Questions

22 call centre operator interview questions shared by candidates

-I was asked in French what I would do if a client didn’t speak English or French to try to communicate with them. -Name 3 types of non-emergency housing situations might a client call you about and how would you handle it. -Name 3 types of emergency housing situations a client may call you about and how you would handle it.
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Part Time Call-centre Operator

Interviewed at Ottawa Community Housing

3.6
Aug 13, 2022

-I was asked in French what I would do if a client didn’t speak English or French to try to communicate with them. -Name 3 types of non-emergency housing situations might a client call you about and how would you handle it. -Name 3 types of emergency housing situations a client may call you about and how you would handle it.

Tell us about yourself How do you ensure accuracy How do you ensure you stay organised whilst working from home What’s your version of excellent customer service What have you done that was above and beyond What can you tell us about VCGS? How do you ensure you maintain a positive team environment What kind of management style are you looking for
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Call Centre & Data Entry - Customer Care Operator

Interviewed at Victorian Clinical Genetics Services

4
Dec 6, 2023

Tell us about yourself How do you ensure accuracy How do you ensure you stay organised whilst working from home What’s your version of excellent customer service What have you done that was above and beyond What can you tell us about VCGS? How do you ensure you maintain a positive team environment What kind of management style are you looking for

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Glassdoor has 22 interview questions and reports from Call centre operator interviews. Prepare for your interview. Get hired. Love your job.