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Call Centres Interview Questions

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690 call centres interview questions shared by candidates

The interview i had was set up to be a flowing conversation, more than a set of questions, asking me about myself and how i came to be there. The interviews now can vary greatly so it is hard to give an example of a typical question.
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Call Centre Agent

Interviewed at Metro Rod

4★
May 16, 2016

The interview i had was set up to be a flowing conversation, more than a set of questions, asking me about myself and how i came to be there. The interviews now can vary greatly so it is hard to give an example of a typical question.

Standard competency based questions, tell me a time you did this or what was your biggest achievement, nothing taxing all very standard, I got the impression this employer wanted someone who had very little experience or personality and was easily moulded to the company line, what ever that was.as they did not appear to have a culture from what I could gather. Was not a "WOW" experience. I would have rejected this job even if it had been offered.
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Customer Service Call Centre, Shawfairpark Edinburgh

Interviewed at TenTel

2.3★
Apr 15, 2016

Standard competency based questions, tell me a time you did this or what was your biggest achievement, nothing taxing all very standard, I got the impression this employer wanted someone who had very little experience or personality and was easily moulded to the company line, what ever that was.as they did not appear to have a culture from what I could gather. Was not a "WOW" experience. I would have rejected this job even if it had been offered.

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