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What do you know about the North East Ambulance Service? What do you know about the 111 line? What do you know about the 111 Job Role? What other duties do you think you would be doing in the role? One of our values is compassion, how would you show this? Then Role play, where she gave me brief information at an extremely fast speed refusing to repeat, put the phone on hold and then came back on, from there I was to act as if I was answering a 111 call with NO information about how that would be done. The only information I was given was that she was going to play a sick person and my goal was to get them to call their GP instead. What she tried to quickly explain was the call was directed to 111 as an out of hours number, I had to assess the symptoms and direct them accordingly. That was the only information I managed to write down, the rest was too fast to comprehend.
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111 Call Handler

Interviewed at NHS

3.7★
Feb 3, 2016

What do you know about the North East Ambulance Service? What do you know about the 111 line? What do you know about the 111 Job Role? What other duties do you think you would be doing in the role? One of our values is compassion, how would you show this? Then Role play, where she gave me brief information at an extremely fast speed refusing to repeat, put the phone on hold and then came back on, from there I was to act as if I was answering a 111 call with NO information about how that would be done. The only information I was given was that she was going to play a sick person and my goal was to get them to call their GP instead. What she tried to quickly explain was the call was directed to 111 as an out of hours number, I had to assess the symptoms and direct them accordingly. That was the only information I managed to write down, the rest was too fast to comprehend.

Tell me a detailed example of a time that you came across a difficult or escalating situation at work. Details as if your interviewer was a fly on the wall. What happened, how did you react, how was it resolved?
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MSR-CALL CENTER

Interviewed at Navy Federal Credit Union

3.6★
Dec 23, 2021

Tell me a detailed example of a time that you came across a difficult or escalating situation at work. Details as if your interviewer was a fly on the wall. What happened, how did you react, how was it resolved?

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