She asked me about what is empathy .
Call Interview Questions
12,493 call interview questions shared by candidates
they asked me my understanding of call center
What if someone tries to rush you off the phone, how would you handle that?
For those who have not ever worked in a call center per se, their questions during the interview process were all directed to find out your knowledge of how a call center works, how it sounds, and what is expected of their employees.
Do you have customer service experience? Are you available to work 5 days a week which include one day on the weekend? Is the salary + commission reasonable? Skills Test: If I need 25% more ppl to work during the day and currently there are 473 agent that work this time, how many agents will be working total after the 25% increase?
What shift can you work?
Personable questions since the job is selling yourself over the phone and being able to build rapport.
How would you describe yourself?
You obviously tend to earn a higher income then what we can offer, why do you want to work here?
What would you do if a customer was being abrasive or rude to you?
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