If I ever worked in a call center environment before
Call Interview Questions
12,496 call interview questions shared by candidates
Are you interested in this position?
"How was your commute?" "Please tell me what position have you applied at Fidelis Care, and what your responsibilities will be?" "Please Describe what were your responsibilities at your previous job". "Please tell me how was your last job evaluation, did you meet or exceed manager's expectations?" "Please tell me how your former supervisor characterized your job performance". "Why have you left your previous job?" "Why do you want to work here?" "Why do you think you would be a good fit for this job?"
How often is it acceptable to miss work?
Why would I be good for this position?
Basically about previous work experience and there is a role-playing part. Both are pretty easy.
So is the only reason you want to work here to get tour foot in the door? Tell me what type of experience you have.
behavioral questions, customer service questions, what if customer is upset, how do you deal with difficult situations, weakness, strength, how would you react etc.
How would you handle an irate caller.
I had to read a pre-scripted paragraph they read scripts
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