Case Coordinator Interview Questions

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Unethical behavior- bugging patients, constant calling them about their insurance- why they changed companies, whey they switched PCP's, why the had not scheduled an appointment. People were written up if they did not schedule a patient's appt when they left the office, they lied on a write up of an employee- told me she was the only one who could have answered the phone without the full 60 " Thank you for calling speech". They lie to employees and told them that it was malpractice if they did not schedule appts for patients when they leave the office. They treat their salaried employees like slave labor. I don't mind working overtime - but leave 5 minutes before 5 and they want you to take the day off- never mind that you worked 60 hours some weeks. Terrible company to work for.
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Office Manager and Case Manager

Interviewed at Family Physicians Group

3.2
Jan 8, 2013

Unethical behavior- bugging patients, constant calling them about their insurance- why they changed companies, whey they switched PCP's, why the had not scheduled an appointment. People were written up if they did not schedule a patient's appt when they left the office, they lied on a write up of an employee- told me she was the only one who could have answered the phone without the full 60 " Thank you for calling speech". They lie to employees and told them that it was malpractice if they did not schedule appts for patients when they leave the office. They treat their salaried employees like slave labor. I don't mind working overtime - but leave 5 minutes before 5 and they want you to take the day off- never mind that you worked 60 hours some weeks. Terrible company to work for.

Name a time that you have disagreed with your direct supervisor and how did you handle to situation? Name a time that you have had a conflict with a coworker, how did it start, how was it resolved? If I were in need of (a food box, urgent psychiatric care, rental assistance) where would you refer me for aid?
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Case Manager

Interviewed at Southwest Network

2.9
Mar 20, 2015

Name a time that you have disagreed with your direct supervisor and how did you handle to situation? Name a time that you have had a conflict with a coworker, how did it start, how was it resolved? If I were in need of (a food box, urgent psychiatric care, rental assistance) where would you refer me for aid?

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