There is a test but it's fairly easy. The whole process is rushed so that you don't realise what's going on. Wait as long as possible and get a good idea of what you're signing and what's going on. If they try and rush you just stall, don't worry about them not hiring you, they deliberately rush you and have no business need to.
Describe yourself in 3 words
What skills do you have that will make you good at this job?
Just general questions about your CV, yourself, how you can meet targets etc.
How do you organize and manage your time? Please tell me of a time when you have had to deal with a difficult customer and how did you react?
What is your understanding of the Thematic Review of Annuity Sales and Practices and the role you will be doing here as a result.
Experience of case handling etc..
Describe a time where you had to deal with a difficult person.
previous work experience
Targets
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