They asked basic questions during the screener. Does $17 an hour work for you? Can you work weekends? Do you have experience with Gorgias? Here is the assessment questions: 1. Please share your experience using any helpdesk tool for email or for social media (Gorgias, Zendesk, Agorapulse, Sprout Social, or something similar) - feel free to elaborate on your experience and knowledge, we love details! 2. Do you have experience using Shopify? If so, which features are you familiar with? 3. How familiar are you with canned responses or macros vs writing free-hand responses in any type of customer service platform? 4. What would you say is the most important part of helping an upset customer? Can you provide an example from previous experience that demonstrates your ability to put this into action? 5. How would you respond if a customer emailed us, “When will my package be delivered and will I receive delivery confirmation?” You view their account and see they ordered once and it was 8 days ago. 6. What is your greatest strength as well as your most challenging weakness? How have you been able to demonstrate and work through them in previous roles? 7. How would your colleagues describe you? 8. Why do you want to work at Lume and why do you feel you are a good fit for this position? 9. Customer Service hours of operation start anywhere from 7-8am CST until 9-11pm CST, 7 days a week. Could you list your availability for each day of the week in CST? Mon - Tues - Wed - Thurs - Fri - Sat - Sun - 10. The starting base pay for this position is $17/hr with growth potential based on performance. If full-time, there will also be benefits associated with the position. Please write “Yes” after this question to indicate that you read the compensation/benefits info and understand that this is non-negotiable.
