Are you in school? If so why did you choose that major?
Chat Support Interview Questions
1,385 chat support interview questions shared by candidates
Scenario based question about how I would handle a situation w/ a client
Describe a time when you were able to resolve a request from a very irate customer?
they usually asked about the jio and the previous jobs if done ... and about yourself
Se eu realmente tinha interesse na vaga.
Communication with customers over chat. Are you comfortable with that?
How would you close a sale? What vendors can you activate a phone from the Apple Retail Store? (I believe this question they marked me as "wrong" on. Their business shop (we have one at my company that we use, another selling point) has Verizon, AT&T, T-mobile and Sprint listed. I did mark those answers but thats a little bit of a misnomer. Sprint, I'm a mobile solutions partner with a dealer code, you would have some difficulty as well as Verizon. If the IMEI is not loaded in their system you can't effectively activate these without being fairly savvy with their tools. We had some phones we purchased and I had to get our Channel manager to load the device ID's since their system (we have access to it as partners) didn't recognize them.
Name a time when you provided excellent customer service.
Describe a time when you received bad customer service somewhere and why.
You already work from home so why do you want to switch employers?
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