None of the questions were overly difficult or unexpected. When Progressive sends you the email about how to prepare for the interview, there are a few general questions already that you can prepare for. Though those specific questions weren't asked of me, the answers I had prepared for them ahead of time helped me easily answer the situational questions. Since I prepared ahead of time I already had a few situations lined up to address.
I didn't think any of the questions were difficult or unexpected. They use the STAR system of interviewing so if you understand that you will do fine.
A time where you used problem solving
Tell me a time when you had a conflict with an internal or external customer? What tactics did you use to get their buy in?
STAR approach
name a time you should have done something and didnt what was the outcome?
Tell me about a time you had to deal with an unhappy customer and what was the result?
Tell me about a time you were unhappy with how you handled a client/customer.
What was a mistake you made in your career and how did you rectify it. Give specific examples.
Name 3 weaknesses.
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