Explain a time when you had an upset customer and how did you address it?
Claim Representative Interview Questions
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Why would you be a good fit for the team?
Behavioral questions using the STAR method. (I think it was about helping a frustrated customer.) There are also a few scenario questions focused on time-management. Like how you would manage your work day, task-prioritizing, etc.
How did you prepare yourself for this interview?
Tell me about a difficult situation with a customer. How did you handle it and what was the outcome?
Tell me about a time you went above and beyond your normal duties.
There were many questions , they read them from a paper . They ask about 10 questions very conversational like . That's part one . Part two ; there are two open ended questions , part three you write down the answer to a question they asked you on paper . And lastly they test your ability to work in such an environment .
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