How have you handled a cranky unhappy customer? What situation have you had to deal with a customer that didn't want to budge or give in even a little?
Claim Representative Trainee Interview Questions
14,827 claim representative trainee interview questions shared by candidates
Name a time when you made a mistake and how did you deal with it.
Why do you want to work for Mercury Insurance?
Behavioral questions were asked regarding how various scenarios would be handled. Thus emphasizing the importance of customer experience with Cigna. Example question: If you sit down to work and do not know what to do first, how do you respond?
Why Travelers?
Have you ever been asked to do something unethical by a manager and how did you handle it?
Tell us a time when you had an experience that you did not know how to handle it
What is the salary in your current position? What are you looking for (income)
What prior experience do you have for the position?
Are you willing to travel and be deployment up to a year or more.
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