Tell me about a time when you worked with a difficult customer. This question was then followed - up by several other questions. Each questioner would take turns asking questions.
Claims Representative Associate Interview Questions
14,836 claims representative associate interview questions shared by candidates
Do you have a problem saying NO to people?
Tell me a little bit about yourslef?
They ask you about customer service skills, multi-tasking, and time management.
Tell me about a time you dealt with an angry customer, what were the results.
I don't recall specifically. But typical STAR type interview. They even send you a prep sheet. Which I also thought was weird. Like, they are stuck in their box and that's where they want you to stay, too.
Describe a time you had multiple things to accomplish. How did you do it?
How would you handle an irate customer?
All generic situational questions to see how you resolve conflict i.e. You are negotiating a claim with a customer and not getting anywhere and they ask to just deal with your manager directly instead of you how would you handle that.
Give me a time when you have used written communication to get your point across.
Viewing 2351 - 2360 interview questions