They only ask for situation behavior examples from previous work experience. If you don't have a good story, or they don't like your story, or someone else has a better story, you won't get the job. They would rather evaluate everything you represent, offer, and aspire to be in the form of a few "tell me a time when..." questions.
Discuss a time you were in a busy environment how were you able to succeed in this environment?
There was a mock negotiation where you pretend to settle a file with an imaginary (and annoyed) customer. They give a range that you can settle in.
Imagine you're working for Geico and we are promoting a faster way to pay online. I caller calls in to make a payment and as you try to explain the new and fast way to pay they immediately say they are not interested. What do you do?
Tell me about a time when you should have made a decision to address a problem but you ended up not making any decision. What were the ramifications?
The interviews that I had were informal. The managers that I met with, asked a couple of basic interview questions, but they wanted to get to know me more than go through the interview guide.
Give a time you went above and beyond for a customer? How did you handle a upset customer, and what did you do to make it better?
Why do you want to leave your current job?
What was your biggest mistake, and what did you learn from it?
What skills do you have that is related to this position?
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