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1. phone screening asked what an ETF, stock and mutual funds are, also asked about the current market news so follow that the week of your interview 2. the in person interview was laid back. They did a case study where you were given a scenario that you needed to solve (as if you were calling the client) and then they did the basic interview **be prepared to answer many star questions - they are looking for someone with great customer service skills, be yourself, you do not need to be a finance major
avatar

Client Relationship Specialist

Interviewed at Vanguard

3.7★
Mar 14, 2016

1. phone screening asked what an ETF, stock and mutual funds are, also asked about the current market news so follow that the week of your interview 2. the in person interview was laid back. They did a case study where you were given a scenario that you needed to solve (as if you were calling the client) and then they did the basic interview **be prepared to answer many star questions - they are looking for someone with great customer service skills, be yourself, you do not need to be a finance major

If you want to get this job PRACTICE ALL OF THESE QUESTIONS! tell me about yourself? why this position? Why you? what is your biggest strength? what is your biggest weakness? whats is an ETF? What is a Mutual Fund? What is a Stock? What is a Bond? What is an Index Fund? what is FINRA? what is the series 7 licensing about? what is the series 66 licensing about? Difference between money market fund, a fixed income fund, and a equity fund? Difference between ETF, Mutual Fund and IRA? Difference between stocks and bonds? Difference between ETF and Mutual Fund? What current market situation interests you and will affect Vanguard? What's something happening in the news financially related that interests you? Why are you interested in Vanguard? what do you know about Vanguard? what are vanguard values? what makes vanguard different? Why Finance? tell me about a time you showed leadership? Tell me about a time where you had to take the lead on a project? tell me about a time you handled a situation with a difficult customer? tell me about a time time when you were faced with an upset customer and how did you handle it? tell me about a time you build rapport with a client? Tell me about a time when you had to make a decision without all of the relevant information; what did you do and what were the results? tell me about a time you had to work on a team? tell me about a time when you had to get others to follow you, and how did they react? tell me about a time you had conflict within a group? tell me about a time you had failed? Tell me how you would sell something? Give me a time when you had to make a decision when your manager or supervisor wasn't there and what was the outcome? tell me about a time you had to make a tough decision? What has recently captured your attention in current financial news? tell me about a time you had to be flexible to achieve something? tell me about a time you couldn't provide excellent customer service and what did you do? describe a time when you had to learn a new skill quickly? when have you ever had to sale something? What would your biggest fan say about you? how would you handle a client's request that was not in their best interest? What company policy change was hard to accept and how did you go about following the new policy? Describe how you would go about explaining to a potential customer how to invest their money when they do not even know the basics to investing or what vanguard has to offer.? How to you let people at your job know that you're busy, and how do you prioritize? Tell a situation where you had to explain a complex process to an individual or group, how you did so, what was the outcome, and what you would have done differently? A customer calls and asks you if they should open an index fund or an ETF to save for their child’s college education. What do you say in response? What would you say to a client who asked you if investing in ETFs is a good way to save for his child's college? Name a situation when your superior was wrong about something and how did you deal with it? Explain a time when you unsuccessfully attempted to teach a concept to someone. tell me about a time you had to sell something difficult? Name a time when you had to study for a final exam for the next day but also had a major assignment due as well, how did you handle it and what did you do? Would you recommend money market funds or bonds/stocks to this client and why? what current trends do you see in the markets? Describe a time when you had to think outside the box ? Describe a time you were faced with a difficult scenario and how did you handle that? tell me about a time you overcome a problem? Where do you typically find news pertaining to the finance industry? Describe a situation in which you suggested changes to your organization and they were implemented? Tell me about a time you witnessed an act of cheating/ rule breaking, and what did you do? Tell me about a time when you could not deliver something to someone, at the time they expected it. Tell about the results of that situation? Describe to me a time where you faced adversity and how you overcame it? What accomplishment are you most proud of and why? Give me an example when you had to re prioritize your tasks and how did you figure out/rate tasks in order of importance?
avatar

Client Relationship Specialist

Interviewed at Vanguard

3.7★
Aug 12, 2015

If you want to get this job PRACTICE ALL OF THESE QUESTIONS! tell me about yourself? why this position? Why you? what is your biggest strength? what is your biggest weakness? whats is an ETF? What is a Mutual Fund? What is a Stock? What is a Bond? What is an Index Fund? what is FINRA? what is the series 7 licensing about? what is the series 66 licensing about? Difference between money market fund, a fixed income fund, and a equity fund? Difference between ETF, Mutual Fund and IRA? Difference between stocks and bonds? Difference between ETF and Mutual Fund? What current market situation interests you and will affect Vanguard? What's something happening in the news financially related that interests you? Why are you interested in Vanguard? what do you know about Vanguard? what are vanguard values? what makes vanguard different? Why Finance? tell me about a time you showed leadership? Tell me about a time where you had to take the lead on a project? tell me about a time you handled a situation with a difficult customer? tell me about a time time when you were faced with an upset customer and how did you handle it? tell me about a time you build rapport with a client? Tell me about a time when you had to make a decision without all of the relevant information; what did you do and what were the results? tell me about a time you had to work on a team? tell me about a time when you had to get others to follow you, and how did they react? tell me about a time you had conflict within a group? tell me about a time you had failed? Tell me how you would sell something? Give me a time when you had to make a decision when your manager or supervisor wasn't there and what was the outcome? tell me about a time you had to make a tough decision? What has recently captured your attention in current financial news? tell me about a time you had to be flexible to achieve something? tell me about a time you couldn't provide excellent customer service and what did you do? describe a time when you had to learn a new skill quickly? when have you ever had to sale something? What would your biggest fan say about you? how would you handle a client's request that was not in their best interest? What company policy change was hard to accept and how did you go about following the new policy? Describe how you would go about explaining to a potential customer how to invest their money when they do not even know the basics to investing or what vanguard has to offer.? How to you let people at your job know that you're busy, and how do you prioritize? Tell a situation where you had to explain a complex process to an individual or group, how you did so, what was the outcome, and what you would have done differently? A customer calls and asks you if they should open an index fund or an ETF to save for their child’s college education. What do you say in response? What would you say to a client who asked you if investing in ETFs is a good way to save for his child's college? Name a situation when your superior was wrong about something and how did you deal with it? Explain a time when you unsuccessfully attempted to teach a concept to someone. tell me about a time you had to sell something difficult? Name a time when you had to study for a final exam for the next day but also had a major assignment due as well, how did you handle it and what did you do? Would you recommend money market funds or bonds/stocks to this client and why? what current trends do you see in the markets? Describe a time when you had to think outside the box ? Describe a time you were faced with a difficult scenario and how did you handle that? tell me about a time you overcome a problem? Where do you typically find news pertaining to the finance industry? Describe a situation in which you suggested changes to your organization and they were implemented? Tell me about a time you witnessed an act of cheating/ rule breaking, and what did you do? Tell me about a time when you could not deliver something to someone, at the time they expected it. Tell about the results of that situation? Describe to me a time where you faced adversity and how you overcame it? What accomplishment are you most proud of and why? Give me an example when you had to re prioritize your tasks and how did you figure out/rate tasks in order of importance?

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