If Hill-Rom's system created a difficult and expensive billing error that went out to the customer, and they called furious for resolution, how would I handle this situation?
Collection Manager Interview Questions
3,733 collection manager interview questions shared by candidates
Personal questions about what I did on my days off and what my regular days consisted of.
Tell us about motivates you?
How do you motivate collectors?
Experience. How you handled difficult customers. Can you work 45 hours a week every week
They asked what was a difficult situation you had to make a collections call and what was the out come. The interview was very laid back and they were more interested in overall collections experience, which I had.
HR asked if I had won any awards at a former job - this would have factored into the pay formula used.
They asked me to describe a time that I had to deal with a disgruntled customer. Very basic questions. It all went very quickly.
Do you have any experience with collections?
Are you looking for full or part time
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