They will give a scenario - for example: If a customer calls in, and you cannot get a response to their answer for another 3-4 hours. What do you tell the customer?
Collections Associate Interview Questions
3,733 collections associate interview questions shared by candidates
After seeming instantly put off by the way I said "Hi," (not even joking), there was a stiff pause and then Jessica said, "So tell me something about you." I'm sorry, but that's too broad a question and not a good way to lead into an interview. Telling her about my personal stats in not appropriate, and she's got my work history in front of her. What does she want?
What makes me qualified for the position
Would you work for 10.00 an hour? Even though we see that you have managers exp and also have been in the industry for 9 years, would you take a pay cut?
How much experience you have in collections.
Years experience. What experienced in?
They asked about my previous salary
the first question was "what do you know about the Company"
She asked me how much money I was looking to make....although it was clearly stated in the online app I had to fill out.
Describe a situation where you had to negotiate with a difficult customer
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