What change to the Zillow/Trulia sites would you make to make it more user friendly?
Consumer Advocate Interview Questions
32 consumer advocate interview questions shared by candidates
Tell me about a time you had to deal with a difficult co worker or client
What do you like about customer service.
What qualifies as good customer service?
Describe a time when you have "surprised and delighted" someone/describe a time when you have done something to make someone's day better.
The most difficult question I had in the interview was how would I handle a difficult situation that I was unfamiliar. It was a tough question but I nailed it.
I think they asked me something like, what was a time I received great customer service. I had plenty of horrible customer service experiences in mind, but I couldn't think of anything positive. I think I just made something up, honestly.
1. What do you want to be doing in the next couple of years 2. Do you have any experience with customer service 3. Are you willing to work late? (they work in shifts there so some people end up starting and ending working alot later)
No Difficult questions
Talk about a time you worked with a group towards a common goal
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